亞馬遜賣假貨被封店鋪申訴郵件模板-ESG跨境

很多朋友遇到賣仿品假貨，被亞馬遜關(guān)店的，申訴成功模板分享如下：友善提示：請勿直接摘抄，直接模仿，只是提供模板和申請思路。不承擔(dān)任何意外情況。

今天我收到亞馬遜的通知，說因?yàn)槌鍪奂倜爱a(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜說的幾個(gè)產(chǎn)品。首先作為一名剛在亞馬遜上銷售沒多久的賣家，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。其次，在亞馬遜提出的幾個(gè)產(chǎn)品里，我并不知道這個(gè)是一個(gè)品牌產(chǎn)品，對于這一點(diǎn)我感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個(gè)產(chǎn)品，并永久不會再次銷售。通過對我的店鋪指標(biāo)以及客戶反饋，我認(rèn)為亞馬遜應(yīng)該能夠認(rèn)識到我們是一家服務(wù)良好，產(chǎn)品質(zhì)量也很好的賣家。我們沒有收到客戶的投訴以及差評。我希望亞馬遜能夠考慮到這一點(diǎn)。如果恢復(fù)我的銷售權(quán)，我后期銷售計(jì)劃如下：1：首先我會很認(rèn)真去閱讀和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。2：我會認(rèn)真檢查核實(shí)庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。3：我會檢查我所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我將在12小時(shí)內(nèi)為他們解決問題。4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。以上是我對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。我希望亞馬遜能夠再次提供給我們一個(gè)改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作期待你的回復(fù)最真摯的問候店鋪名Dear Amazon seller support,Thank you for your concern of our account.We received a notification today that our selling privilege has been removed cause we sold counterfeit products.We immediately check the listings. Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault. We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.If you can give us a chance, we will do as follows:1. Absolutely, we will see through all the policies and rules about selling on your platform.2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.4. If any selling questions, we will consult Amazon for help.Sincerely, we write this. We will try our best to provide our sales on Amazon.We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!Look forward to receive your reply.Best regards店鋪名

（來源：K哥聊出海）

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