有哪些亞馬遜郵件回復(fù)模板?
在跨境電商亞馬遜店鋪運(yùn)營(yíng)進(jìn)程中,郵件溝通才能是運(yùn)營(yíng)者最基本和必備的技巧之一。在遇到賬號(hào)申述、測(cè)評(píng)、被跟賣(mài)、售后、退貨被審核等等場(chǎng)景,都須要通過(guò)郵件溝通的方法去解決問(wèn)題。本文給大家列舉了一些情景下的郵件回復(fù)模板,一起來(lái)看看吧。
亞馬遜郵件模板:
1、亞馬遜產(chǎn)品出問(wèn)題,給客戶(hù)免費(fèi)重新發(fā)貨要好評(píng)
Dear Scott,
Sorry for the inconvenience brought to you.
We will resend you a new white tracker today and you don’t need to return the defective to us as the shipping fee is really high.
Could you kindly leave us a good feedback for our fast action and service?:)It is helpful to other buyers and it’s great encouragement to us .
Thank you in advance.
Any other help need,please feel free to let us know.
xxx
2、亞馬遜針對(duì)客戶(hù)已收貨不想要情況回復(fù)
Dear xxx,
Well noted your request.
Regarding the shipping fee to return to China is really high and the item can’t be resale,we will suffer a great loss if it be returned to us.
Here are two solutions xxx,any better advice ,please let us know.
1.Is it possible for you try using ,we believe it must will be helpful for your life on some aspect or you can give it to some friend who may need it.
2.Could we refund you $+金額 and you keep this item?
Thanks and looking forward to your reply.
We really appreciate your kind understanding.
xxx
3、亞馬遜產(chǎn)品缺貨撤消訂單郵件
Hi,
Sorry,as this item is out of stock now,we have no choice but to cancel your this order.
We already set the stock quantity as “0” on Amazon,but it didn’t shown normally due to system delay when you were purchasing order.
Sorry again .
If you would like us change a similar item in our store for you,please also let us know.
Thanks.
4、亞馬遜產(chǎn)品發(fā)錯(cuò)色彩請(qǐng)客戶(hù)肯定是否重發(fā)
Dear xxx,
Sorry for the inconvenience brought to you and apologize for our carelessness.
It is likely our warehouse worker sent you the wrong version carelessly,we have both Chinese version and English version in stock .
Could we resend you a totally new English version to you?
You can get it in about 7-12 days,please confirm whether it’s okay for you.
Thanks and waiting for your reply.
Have a great day.
xxx
5、亞馬遜回復(fù)客戶(hù)訂單正在運(yùn)輸途中
Dear xxx,
Yes,it is shipped from China,our factory is in China,but we have sales office in US.
the tracking number is :xxxxx,you can track it here:http://www.17track.net
We tracked it for you,it already arrived in xxxxx,you can get it soon.
I also copy the latest tracking information at bOTTOm xxx.
Your patient waiting will be greatly appreciated.
For any further assistance, feel free to contact us
Have a good day!
xxxx
以上就是一些情景下的亞馬遜郵件回復(fù)模板,有需求的可以自取再依據(jù)實(shí)際情形進(jìn)行套用。
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