速賣(mài)通交易中的優(yōu)秀溝通模板（1）-ESG跨境

為了讓買(mǎi)家獲得更好的購(gòu)物體驗(yàn)，必須對(duì)各方面的細(xì)節(jié)做好準(zhǔn)備。完善服務(wù)，給客戶留下美好初印象。下面是總結(jié)的一些模板。

1．當(dāng)買(mǎi)家光顧店鋪，詢問(wèn)產(chǎn)品信息時(shí)

重點(diǎn):跟買(mǎi)家初次打招呼要親切、自然，并表達(dá)出你的熱情。盡量在初步溝通時(shí)把情況介紹清楚。

Hello, my dear friend. Thank you for your visiting to my store, you can find the products youneed from my store. If there is not what you need, you can tell us, and we can help you to findthe source,please feel free to buy anything! Thanks again.

2．鼓勵(lì)買(mǎi)家提高訂單金額和訂單數(shù)量，提醒買(mǎi)家盡快確認(rèn)訂單時(shí)

Thank you for your patronage,if you confirm the order as soon as possible, I will send somegifts. A good news: recently there are a lot of activities in our store.If the value of goods you buycount to a certain amount, we will give you a satisfied discount.

3．發(fā)貨之后提醒買(mǎi)家已經(jīng)發(fā)貨時(shí)

模板1:Dear friend, your package has been send out, the tracking NO. is 0000000000 via DHL,please keep an eye on it, hope you love our product and to do more business with you in thefuture. Good luck!

模板2:Dear customer,we have sent the goods out today, and we can receive the trackingnumber after 12 hours later, we'll send you message when we receive it.

模板3:The goods you need had been sent to you.It's on the way now. Please pay attention tothe delivery and sign as soon as possible. If you have any questions, please feel free to contact me.4．當(dāng)完成交易，賣(mài)家表示感謝，并希望買(mǎi)家能夠再次光顧時(shí)

4．當(dāng)完成交易,賣(mài)家表示感謝，并希望買(mǎi)家能夠再次光顧時(shí)

Thank you for your purchase, I have prepared you some gifts,which will be sent to you alongwith the goods. Sincerely hope you like it. I'll give you a discount, if you like to purchase othroducts.

5．推廣新產(chǎn)品，采購(gòu)季節(jié)期間根據(jù)自己的經(jīng)驗(yàn)，給買(mǎi)家推薦自己店鋪中熱銷(xiāo)的產(chǎn)品時(shí)

Hi friend,

Christmas is coming, and Christmas gifts have a large potential market.Many buyers boughtthem for resale in their own store, it 's high profit margin product, here is our Christmas gift link,Please click to check them , if you want to buy more than 10 eces, we also can help you get awholesale price. Thanks.

以下為此郵件的中文含義:

您好!

在圣誕節(jié)來(lái)臨之際，圣誕禮品將是一個(gè)熱銷(xiāo)產(chǎn)品。很多買(mǎi)家從我們這到他們自己的商店里出售。這個(gè)產(chǎn)品的利潤(rùn)不錯(cuò)。以下是我們圣誕產(chǎn)品的介紹鏈接，請(qǐng)點(diǎn)擊了解。10個(gè)起批，我們將給您批發(fā)的價(jià)格。

以上是五個(gè)客戶溝通的優(yōu)秀模板，希望對(duì)您有參考作用。

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。