wish平臺(tái)訂單履行政策介紹-ESG跨境

訂單履行政策介紹

對(duì)于收到訂單的商戶，及時(shí)、準(zhǔn)確地履行訂單是商戶的首要任務(wù)。

5.1所有訂單必須在5個(gè)自然日之內(nèi)履行

如果訂單在釋放給商戶后的5個(gè)自然日內(nèi)未履行，該訂單將被自動(dòng)退款，且相應(yīng)產(chǎn)品可能會(huì)被下架。對(duì)于每個(gè)自動(dòng)退款訂單，商戶將被處以$50.00*的賠款。

5.2若商戶因商戶政策5.1導(dǎo)致退款訂單數(shù)量極高，其賬戶將被暫停

自動(dòng)退款率是指根據(jù)商戶政策5.1自動(dòng)退款的訂單數(shù)量與收到的訂單總數(shù)之比。如果此比率非常高，商戶賬戶將被暫停。

5.3如果商戶的履行率非常低，其賬戶將被暫停

履行率是指已履行訂單數(shù)與收到的訂單總數(shù)之比。如果這個(gè)比率極低，商戶賬戶將被暫停。

5.4符合確認(rèn)妥投政策的訂單必須使用 Wish 認(rèn)可的能提供尾程物流跟蹤信息的商進(jìn)行配送。

確認(rèn)妥投政策適用于訂單金額超過(guò)以下相應(yīng)國(guó)家/地區(qū)閾值的訂單。

訂單金額為“數(shù)量x（商戶設(shè)定價(jià)格+商戶設(shè)定運(yùn)費(fèi)）”。

**對(duì)于 Wish 合并計(jì)劃涵蓋的目的國(guó)/地區(qū)路向的訂單，“商戶設(shè)定運(yùn)費(fèi)”部分將包括預(yù)估 WishPost 運(yùn)費(fèi)。了解更多。

要求：

• 符合“確認(rèn)妥投政策”的訂單必須在訂單釋放時(shí)間起的7個(gè)自然日內(nèi)確認(rèn)履行；

• 訂單必須使用 Wish 認(rèn)可的能提供尾程物流跟蹤信息的進(jìn)行配送；

• 訂單須在可履行的30個(gè)自然日內(nèi)由可確認(rèn)妥投的確認(rèn)妥投。

無(wú)法達(dá)到上述要求的商戶將面臨被暫停賬戶的風(fēng)險(xiǎn)。

了解更多有關(guān)確認(rèn)妥投政策的信息

查看 認(rèn)可的能夠提供尾程物流跟蹤信息的可確認(rèn)妥投物流服務(wù)商列表

5Fulfillment

Last updated on July 29, 2021

Fulfilling orders promptly and accurately is the number one priority of a merchant receiving sales.

5.1All orders must be fulfilled in 5 calendar days

If an order is not fulfilled in 5 calendar days after the order is released to the merchant, it will be auto-refunded and the associated product may be disabled. The merchant will be penalized $50.00* per auto-refunded order in this case.

5.2If a merchant has an extremely high number of orders refunded by Merchant Policy 5.1, their account will be suspended

Auto-refund ratio is the number of orders automatically refunded due to Merchant Policy 5.1 over the number of orders received. If this ratio is extremely high, the account will be suspended.

5.3If a merchant's fulfillment rate is extremely low, their account will be suspended

Fulfillment rate is the number of orders fulfilled over the number of orders received. If this rate is extremely low, their account will be suspended.

5.4Orders that qualify for the Confirmed Delivery Policy must be shipped with one of our Confirmed Delivery carriers that provide last mile tracking.

The Confirmed Delivery Policy affects orders that are shipped to the following countries with an order value above their respective thresholds.

Order value is defined as 'quantity * (merchant price + merchant shipping)'.

** The "Merchant Shipping" component will include an estimated WishPost Shipping amount for orders bound for destination countries included in Wish's unification initiative. Learn more.

Requirements:

• Orders that qualify for the Confirmed Delivery Policy must be confirmed fulfilled within 7 calendar days from the order released time;

• Orders must be shipped by one of our qualified carriers with a method that provides last-mile tracking;

• Orders must be confirmed delivered by one of the qualified Confirmed Delivery shipping carriers within 30 calendar days of the order being available for fulfillment.

Merchants that do not meet these requirements are at risk of account suspension.

Learn more about the Confirmed Delivery policy

View the list of qualified Confirmed Delivery shipping carriers that provides last-mile tracking

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。