Shopify應(yīng)用計費和退款-ESG跨境

應(yīng)用按比例分配、升級和降級

如果您對應(yīng)用的訂閱進(jìn)行升級或降級，此應(yīng)用將提醒您同意新的定期應(yīng)用費用。這是因為 Shopify 一次只允許每個應(yīng)用擁有一筆定期應(yīng)用費用。現(xiàn)有的定期應(yīng)用程序費用將被取消，并由新的費用取代。

當(dāng)您升級套餐（從較低費用轉(zhuǎn)到較高費用的套餐）時，系統(tǒng)將根據(jù)價格差異和賬單周期剩余天數(shù)，按比例計算費用。例如，如果您以 5.00 美元的套餐開始 30 天的賬單周期，然后在賬單周期的第 15 天升級到 15.00 美元的套餐，則需要支付 5.00 美元 +（15.00 美元 - 5.00 美元）*（15/30） = 10.00 美元。

如果您降級套餐（從較高費用轉(zhuǎn)到較低費用的套餐），則系統(tǒng)會基于和賬單周期內(nèi)的剩余天數(shù)自動為您提供應(yīng)用程序信用額度。您以后在 Shopify 購買任何應(yīng)用程序時都可以使用此應(yīng)用程序。

請求應(yīng)用退款或抵扣額

如果您想為從 Shopify 應(yīng)用商店購買的應(yīng)用請求退款或申請抵扣額，您可以使用"獲取支持"按鈕聯(lián)系該應(yīng)用的開發(fā)人員。開發(fā)人員可能會視具體情況批準(zhǔn)或拒絕您的退款請求。請查看應(yīng)用的產(chǎn)品頁面或開發(fā)人員的主頁，了解他們是否有退款政策。

如果應(yīng)用費用是使用 Shopify 處理的，則應(yīng)用的開發(fā)人員可以給您退款或提供抵免額。抵免額可用于以后任何 Shopify 應(yīng)用商店的購買。應(yīng)用于 Shopify 應(yīng)用商店購買的所有抵免額都記錄在訂閱賬單中。

如果應(yīng)用費用是在 Shopify 外部處理的，則開發(fā)人員可以按照所使用的原始付款方式處理退款。

步驟：

1. 訪問 Shopify 應(yīng)用商店并搜索應(yīng)用。

2. 點擊應(yīng)用，然后點擊獲取支持。

3. 輸入您的信息和消息，然后點擊發(fā)送消息。

回復(fù)將會發(fā)送到與您的登錄信息關(guān)聯(lián)的電子郵件地址。

備注：如果您不想再使用應(yīng)用，則可以從商店中卸載應(yīng)用。

應(yīng)用計費常見問題

為什么看起來我拖欠了費用？

安裝應(yīng)用后，您會立即在賬戶中看到應(yīng)用費用，但在收到 30 天周期的賬單之前，無需支付費用。

為什么在同一個 30 天賬單周期內(nèi)向我收取了兩次費用？

如果您在 Shopify 周期結(jié)束后但在應(yīng)用賬單周期重置之前產(chǎn)生應(yīng)用使用費，則這些使用費將顯示在下次 Shopify 訂閱賬單上。

為什么對我的應(yīng)用費用收取稅費？

如果您居住的地區(qū)需要 Shopify 收取任何賬戶費用的稅費，則這些費用會顯示在您的 Shopify 發(fā)票中。 這可能包括您的應(yīng)用費用。

If you upgrade or downgrade your subscription with an app, then the app will prompt you to agree to a new recurring app charge. This is because Shopify allows each app only one recurring app charge to be enabled at a time. The existing recurring application charge will be canceled and replaced by the new charge.

When you upgrade your plan by moving from a less expensive charge to a more expensive charge, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle. For example, if you begin a 30-day billing cycle on a $5.00 plan, and then upgrade to a $15.00 plan on day 15 of the billing cycle, you'd be charged $5.00 + ($15.00 - $5.00) * (15/30) = $10.00 USD.

If you downgrade your plan by moving from a more expensive charge to a less expensive charge, then you're automatically offered an application credit based on the difference in price and the number of days remaining in the billing cycle. This application credit can be used towards any future application purchase on Shopify.

Request an app refund or credit

If you want to request a refund or credit for an app that you purchased from the Shopify App Store, then you can use the Get support button to contact the app's developer. The developer might approve or deny your refund request, depending on the circumstances. Check the app's listing page or the developer's home page to see if they have a refund policy.

If the app charge was processed using Shopify, then the app's developer can issue you a refund or give you a credit. Credits will be applied towards any future Shopify App Store purchases. All credits that are applied to Shopify App Store purchases are documented on your subscription bill.

If the app charge was processed outside of Shopify, then the developer can process a refund according to the original payment method used.

Steps:

1. Visit the Shopify App Store and search for the app.

2. Click on the app, then click Get support.

3. Enter your information and a message, then click Send message.

Replies will be sent to the email address associated with your login.

. This might include your app charges.

特別聲明：以上文章內(nèi)容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。