wish對于退款率極高的產(chǎn)品，商戶需承擔(dān)多少義務(wù)？-ESG跨境

Wish對于退款率極高的產(chǎn)品，商戶需承擔(dān)多少義務(wù)？

7.8對于送達(dá)時產(chǎn)品已破壞的訂單，商戶需承擔(dān)100%退款義務(wù)

如果由于產(chǎn)品送達(dá)時已破壞而發(fā)生退款，商戶需承擔(dān)100%退款義務(wù)。

商戶可以對此類退款進(jìn)行申訴。

7.9對于因產(chǎn)品與產(chǎn)品詳情頁不符而發(fā)生的退款，商戶需承擔(dān)100%退款義務(wù)

若因用戶收到的產(chǎn)品與產(chǎn)品詳情頁不符而發(fā)生退款，商戶需承擔(dān)100%退款義務(wù)。

注意：產(chǎn)品圖片應(yīng)精確展示所售產(chǎn)品。產(chǎn)品圖片和產(chǎn)品描寫的不一致會導(dǎo)致訂單因“產(chǎn)品與產(chǎn)品詳情頁不符”而被退款。

商戶可以對此類退款進(jìn)行申訴。

7.10如果賬戶被暫停，店鋪需承擔(dān)100%退款義務(wù)

如果在商戶賬戶暫停期間產(chǎn)生退款，商戶需承擔(dān)100%退款義務(wù)。

商戶不可對此類退款進(jìn)行申訴。

7.11對于退款率極高的產(chǎn)品，商戶需承擔(dān)100%退款義務(wù)

對于每款退款率極高的產(chǎn)品，商戶都會收到相應(yīng)的違規(guī)通知。商戶需對此類產(chǎn)品的所有訂單承擔(dān)100%退款義務(wù)，包含今后和追溯到更后一次付款的所有訂單。退款率是指某個時段內(nèi)退款訂單數(shù)與總訂單總數(shù)之比。退款率低于5%是可接收的。

依據(jù)退款率的高下，產(chǎn)品可能會被Wish移除。未被Wish移除的高退款率產(chǎn)品將會被定期重新評估。若該產(chǎn)品堅持較低的退款率，商戶將無需再依據(jù)本政策承擔(dān)100%退款義務(wù)。

商戶不可對此類退款進(jìn)行申訴。

了解產(chǎn)品兩級高退款率政策的更多詳情

7.12對于被判定為仿品的產(chǎn)品，商戶需承擔(dān)100%退款義務(wù)

Wish平臺制止出售仿品。侵占知識產(chǎn)權(quán)的產(chǎn)品將被移除，且商戶需承擔(dān)相應(yīng)產(chǎn)品的100%退款義務(wù)。

商戶可以在商戶平臺的相應(yīng)違規(guī)頁面對此類退款進(jìn)行申訴。

7.13對于送錯地址的產(chǎn)品，商戶需承擔(dān)100%退款義務(wù)

如果因產(chǎn)品配送至錯誤地址而發(fā)生退款，商戶需承擔(dān)100%退款義務(wù)。

商戶可以對此類退款進(jìn)行申訴。

7.14對于任何配送不完全的訂單，商戶需承擔(dān)100%退款義務(wù)

如果因訂單配送不完全而發(fā)生退款，商戶需承擔(dān)100%退款義務(wù)。配送不完全訂單是指商戶配送的產(chǎn)品數(shù)目不精確或者沒有配送產(chǎn)品的所有部件。

商戶可以對此類退款進(jìn)行申訴。

wish商戶官網(wǎng)原文詳情：

7.8Merchantisresponsiblefor100%ofanyrefundforitemsarrivingdamaged

Ifarefundoccursbecausetheitemarriveddamaged,themerchantisresponsiblefor100%ofthecostoftherefund.

Merchantsareallowedtodisputetheserefunds.

7.9Merchantisresponsiblefor100%ofanyrefundforitemsnotmatchingthelistings

Ifarefundoccursbecausetheitemreceiveddoesnotmatchtheproductlistingbeingsold,themerchantisresponsiblefor100%ofthecostoftherefund.

Note:Productimagesshouldaccuratelydepicttheproductbeingsold.Contradictionsbetweentheproductimageandproductdescriptioncouldresultinrefundsforitemsnotmatchingthelistings.

Merchantsareallowedtodisputetheserefunds.

7.10Ifanaccountissuspended,thestoreisresponsiblefor100%ofanyrefund

Ifarefundoccurswhilethemerchantaccountissuspended,themerchantisresponsiblefor100%ofthecostoftherefund.

Merchantsarenotallowedtodisputetheserefunds.

7.11Merchantisresponsiblefor100%ofanyrefundforproductswithanextremelyhighrefundratio

Merchantswillreceiveaninfractionforeachproductwithanextremelyhighrefundratio.Themerchantisresponsiblefor100%ofthecostofrefundforallordersfortheproductgoingforwardandretroactivelyuptothelastpayment.Refundratioisthenumberofordersrefundedoverthetotalnumberofordersreceivedduringatimeperiod.Arefundratiooflessthan5%isacceptable.

Dependingontherefundratio,productsmayberemovedfromWish.ProductsthathaveahighrefundratioandarenotremovedfromWisharere-evaluatedperiodically.Iftheproductisfoundtohavealowrefundratio,themerchantwillnolongerberesponsiblefor100%ofrefundsduetothispolicy.

Merchantsarenotallowedtodisputetheserefunds.

LearnabouttheProductTwo-TierHighRefundRatioPolicy

7.12Merchantisresponsiblefor100%ofanyrefundforproductsthataremarkedascounterfeit

SellingcounterfeitproductsisprohibitedonWish.Productsthatinfringeonintellectualpropertyareremovedandmerchantsareresponsiblefor100%ofthecostofrefundsfortheproducts.

MerchantsareallowedtodisputetheserefundsonthecorrespondinginfractionspageinMerchantDashboard.

7.13Merchantisresponsiblefor100%ofanyrefundforitemsthataresenttothewrongaddress

Ifarefundoccursbecausetheitemwassenttothewrongaddress,themerchantisresponsiblefor100%ofthecostoftherefund.

Merchantsareallowedtodisputetheserefunds.

7.14Merchantisresponsiblefor100%ofanyrefundforitemsthatareshippedincompletely

Ifarefundoccursbecausetheordershippedwasincomplete,themerchantisresponsiblefor100%ofthecostoftherefund.Anincompleteorderisanorderwherethemerchantdidnotshipthecorrectquantityofitemsordidnotshipallpartsofanitem.

Merchantsareallowedtodisputetheserefunds.

特別聲明：以上文章內(nèi)容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。