wish平臺(tái)退款政策：對(duì)于因訂單未能送達(dá)用戶而發(fā)生的退款-ESG跨境

Wish平臺(tái)退款政策：對(duì)于因訂單未能送達(dá)用戶而發(fā)生的退款

7.15對(duì)于被退回給發(fā)貨人的產(chǎn)品，商戶需承擔(dān)100%退款義務(wù)

如果妥投失敗并且物流服務(wù)商將產(chǎn)品退回發(fā)貨人，商戶需承擔(dān)100%退款義務(wù)。

商戶可以對(duì)此類退款進(jìn)行申訴。

了解產(chǎn)品被退還給發(fā)貨人的原因

7.16對(duì)于低評(píng)分產(chǎn)品的任何退款，商戶需承擔(dān)100%退款義務(wù)

對(duì)于每款平均評(píng)分極低的產(chǎn)品，商戶都會(huì)收到相應(yīng)的違規(guī)通知。商戶需對(duì)此類產(chǎn)品的所有訂單承擔(dān)100%退款義務(wù)，包含今后和追溯到更后一次付款的所有訂單。

依據(jù)平均評(píng)分，產(chǎn)品可能會(huì)被Wish移除。對(duì)于平均評(píng)分較低但未被移除的產(chǎn)品，Wish會(huì)定期重新評(píng)估。如果產(chǎn)品的評(píng)分不再偏低，商戶將無需再依據(jù)本政策承擔(dān)100%退款義務(wù)。

商戶不可對(duì)此類退款進(jìn)行申訴。

7.17對(duì)于因訂單未能送達(dá)用戶而發(fā)生的退款，商戶需承擔(dān)100%退款義務(wù)

如果訂單的物流跟蹤信息顯示為“已妥投”，但用戶未收 ，則商戶需承擔(dān)100%退款義務(wù)。

商戶可以對(duì)此類退款進(jìn)行申訴。

7.18商戶應(yīng)用非Wish認(rèn)可的物流服務(wù)商配送訂單，將需要承擔(dān)100%退款義務(wù)

如果應(yīng)用非Wish認(rèn)可的物流服務(wù)商配送訂單，商戶需承擔(dān)100%退款義務(wù)。

商戶不可對(duì)此類退款進(jìn)行申訴。

了解Wish平臺(tái)認(rèn)可的物流服務(wù)商

7.19如果店鋪退款率過高，商戶將無法獲得退款訂單的款項(xiàng)

如果店鋪退款率過高，商戶將對(duì)未來所有的退款訂單承擔(dān)100%義務(wù)。當(dāng)?shù)赇佂丝盥实玫礁牧迹辉龠^高后，商戶將可以按退款政策承擔(dān)正常的退款義務(wù)。

商戶不可對(duì)此類退款進(jìn)行申訴。

了解更多有關(guān)商戶兩級(jí)高退款率政策的信息

7.20對(duì)于在特定 /地域被報(bào)告為危險(xiǎn)或非法的產(chǎn)品，商戶需承擔(dān)相關(guān)訂單的100%退款義務(wù)

某些產(chǎn)品在特定 /地域被視為危險(xiǎn)或非法產(chǎn)品，如果商戶在這些 /地域上架此類產(chǎn)品，對(duì)于來自這些特定 /地域的所有訂單，商戶需承擔(dān)100%退款義務(wù)。

鑒于此類政策違規(guī)行動(dòng)的性質(zhì)，商戶將無法對(duì)此類退款進(jìn)行申訴。

了解危險(xiǎn)性產(chǎn)品退款政策的更多詳情

查看已歸檔的退款政策政策

wish商戶官網(wǎng)原文詳情：

7.15Merchantisresponsiblefor100%ofanyrefundforitemsthatarereturnedtosender

Ifdeliveryfailsandthecarrierreturnstheitemtothesender,themerchantisresponsiblefor100%ofthecostoftherefund.

Merchantsareallowedtodisputetheserefunds.

Learnaboutwhyitemsarereturnedtothesender

7.16Merchantisresponsiblefor100%ofanyrefundforproductswithlowratings

Merchantswillreceiveaninfractionforeachproductwithanextremelylowratingaverage.Themerchantisresponsiblefor100%ofthecostofrefundsforallordersfortheproductgoingforwardandretroactivelyuptothelastpayment.

Dependingontheaveragerating,productsmayberemovedfromWish.ProductsthathavealowaverageratingandarenotremovedfromWisharere-evaluatedperiodically.Iftheproductisfoundtohavearatingthatisnolongerlow,thenthemerchantwillnolongerberesponsiblefor100%ofrefundsduetothispolicy.

Merchantsarenotallowedtodisputetheserefunds.

7.17Merchantisresponsiblefor100%ofanyrefundforordersnotdeliveredtothecustomer

Ifanorder’strackinginformationmarkstheorderas“delivered”,butthecustomerdidnotreceivetheorder,themerchantisresponsiblefor100%ofthecostofrefunds.

Merchantsareallowedtodisputetheserefunds.

7.18Merchantisresponsiblefor100%ofanyrefundforordersshippedwithunacceptedcarriers

Ifanorderisshippedwithanunacceptedcarrier,themerchantisresponsiblefor100%ofthecostofrefunds.

Merchantsarenotallowedtodisputetheserefunds.

LearnwhichcarriersareacceptedontheWishplatform

7.19Merchantisineligibletoreceivepaymentsfromrefundedordersifthestorehasahighrefundrate

Ifamerchantsstorehasahighrefundrate,themerchantisresponsiblefor100%ofthecostofrefundsforallordersgoingforward.Oncethestoresrefundrateimprovesandisnolongerhigh,themerchantwillberesponsibleforrefundsasperstandards.

Merchantsarenotallowedtodisputetheserefunds.

LearnmoreaboutMerchantTwo-TierHighRefundPolicy

7.20Merchantisresponsiblefor100%ofanyrefundforproductsthatarereportedasdangerousorillegalincertaincountries

Ifamerchantlistsproductsthatareconsideredtobedangerousorillegalinacountryinwhichtheproductsaresold,themerchantisresponsiblefor100%ofthecostofrefundsforallordersfromthesespecificcountries.

Duetothenatureofthesepolicyviolations,merchantsmaynotdisputetheserefunds.

LearnmoreaboutDangerousProductRefundPolicy

ViewarchivedRefundPolicypolicies

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。