Shopify設(shè)計(jì)政策和支持的瀏覽器介紹-ESG跨境

Shopify 設(shè)計(jì)政策

如果您使用的是 Shopify 的免費(fèi)模板，Shopify 支持團(tuán)隊(duì)也許能幫助您對(duì)模板進(jìn)行小幅更改。

由于每個(gè)模板的工作方式不同，因此 Shopify 支持團(tuán)隊(duì)可以執(zhí)行的更改類型取決于您使用的模板。若要了解可用的自定義，請(qǐng)從受支持模板的列表中查找您的模板。

如果您使用的是 Basic 套餐或更高級(jí)別套餐，則您最多可獲得 60 分鐘的免費(fèi)設(shè)計(jì)支持或設(shè)計(jì)時(shí)間（以 15 分鐘為單位進(jìn)行累計(jì)）。若要了解完成特定自定義所需的分鐘數(shù)，請(qǐng)?jiān)谧远x描述中查看設(shè)計(jì)時(shí)間。

對(duì)于您提出的每個(gè)模板修改請(qǐng)求，我們的團(tuán)隊(duì)會(huì)跟蹤累計(jì)所用的服務(wù)時(shí)間。如果您的 60 分鐘免費(fèi)支持時(shí)間已全部用完，則可以聘請(qǐng) Shopify 專家來提供進(jìn)一步幫助。您還可以瀏覽我們的其他模板支持資源。

受支持的模板和自定義

Shopify 支持團(tuán)隊(duì)可對(duì)以下免費(fèi)模板執(zhí)行自定義。點(diǎn)擊模板的名稱可瀏覽模板支持的自定義。

Shopify 支持團(tuán)隊(duì)會(huì)根據(jù)具體情況評(píng)估自定義資格的符合情況。如果您要查找的自定義未在模板支持的自定義中列出，Shopify 支持團(tuán)隊(duì)可能仍能夠提供幫助。

為了確保您的自定義操作能為您的業(yè)務(wù)帶來積極的增長(zhǎng)，可以考慮您希望此自定義可以帶來哪些改進(jìn)，以及它將如何影響您的客戶。

免費(fèi)的 Shopify 模板：

• 工藝

• 渴望

• Dawn

• 感應(yīng)

• Studio

• Taste

經(jīng)典 Shopify 模板：

• Boundless

• Brooklyn

• Debut

• Express

• Minimal

• Narrative

• Simple

• Supply

• Venture

限制

盡管 Shopify 支持能夠?yàn)楦鞣N基本的自定義提供支持，但請(qǐng)記住，Shopify 無法幫助完成以下任務(wù)：

• 編輯結(jié)賬

• 自定義包含重大代碼更改的模板或?qū)ζ溥M(jìn)行問題排查

• 安裝、刪除或修改第三方應(yīng)用（非 Shopify 開發(fā)的應(yīng)用）

• 自定義第三方代碼（非 Shopify 開發(fā)的代碼，包括來自專家和論壇的代碼）或?qū)ζ溥M(jìn)行問題排查

• 自定義通過富文本編輯器添加的內(nèi)容或?qū)ζ溥M(jìn)行問題排查

• 添加新字體

• 編輯圖片（包括裁剪、調(diào)整顏色配置文件、刪除背景等）

• 實(shí)現(xiàn)向客戶提供誤導(dǎo)性或欺騙性信息的更改

• 自定義翻譯服務(wù)（包括 Order Printer 和電子郵件通知模板）

準(zhǔn)備聯(lián)系支持團(tuán)隊(duì)

在聯(lián)系 Shopify 支持之前，您應(yīng)完成以下步驟：

• 完成初始商店設(shè)置

• 確保您的請(qǐng)求不在我們不支持的自定義列表中

• 了解是否有其他模板更適合您的業(yè)務(wù)

• 在模板編輯器中瀏覽可用的自定義選項(xiàng)

如果您的商店設(shè)置已完成，并且無法使用模板編輯器實(shí)現(xiàn)所需的自定義，則您可以聯(lián)系支持團(tuán)隊(duì)來審核請(qǐng)求。

在您聯(lián)系我們的支持團(tuán)隊(duì)并概述了請(qǐng)求后，預(yù)計(jì)您會(huì)在 2-4 個(gè)工作日內(nèi)收到回復(fù)。

支持的瀏覽器

模板的布局、瀏覽體驗(yàn)和購買操作都需要支持以下瀏覽器和版本：

備注：版本是指瀏覽器的最新主要版本。例如，Safari 最新的兩個(gè)版本可能為 10.x.x 和 11.x.x。

桌面瀏覽器

• Safari - Mac 的最新兩個(gè)版本

• Chrome - Mac 和 PC 的最新三個(gè)版本

• Firefox - Mac 和 PC 的最新三個(gè)版本

• Edge - PC 的最新兩個(gè)版本

移動(dòng)瀏覽器

• 移動(dòng) Safari - iOS 的最新兩個(gè)版本

• Chrome Mobile - Android 和 iOS 的最新三個(gè)版本

• Samsung Internet - Android 的最新兩個(gè)版本

Webview 和其他應(yīng)用程序

在 Webview 中為以下應(yīng)用程序呈現(xiàn)時(shí)，模板必須支持瀏覽和購買操作：

• Instagram - Android 和 iOS 的最新版本

• Facebook - Android 和 iOS 的最新版本

• Pinterest - Android 和 iOS 的最新版本

Shopify Design Policy

If you're using a free theme from Shopify, then Shopify support might be able to help you with small changes to your theme.

Because each theme works differently, the types of changes Shopify support can make depend on the theme that you're using. To understand which customizations are available, find your theme in the list of supported themes.

If you're on the Basic Shopify plan or higher, then you can use up to 60 minutes of complimentary design support, or design time, which is tracked in 15 minute increments. To understand how many minutes a specific customization takes to complete, check the design time in the customization description.

Our team tracks the time that they spend on each theme modification request that you make. If you use the entire 60 minutes of complimentary support, then you can hire a Shopify expert for further h. You can also explore our additional resources for theme support.

Supported themes and customizations

Shopify support can make customizations to the following free themes. Click the name of the theme to explore the supported customizations for the theme.

Shopify support assesses customization eligibility on a case-by-case basis. If you’re looking for a customization that isn't listed in the supported customizations for your theme, then Shopify support might still be able to assist.

To ensure your customization results in positive growth for your business, consider what improvements you are hong to get from this customization, and how it will affect your customers.

Free Shopify themes:

• Craft

• Crave

• Dawn

• Sense

• Studio

• Taste

Vintage Shopify themes:

• Boundless

• Brooklyn

• Debut

• Express

• Minimal

• Narrative

• Simple

• Supply

• Venture

Limitations

Although Shopify Support is able to support a wide range of basic customizations, keep in mind that Shopify can't help with the following tasks:

• Editing the checkout

• Customizing or troubleshooting themes that contain significant changes

• Installing, removing, or modifying third-party apps (apps not developed by Shopify)

• Customizing or troubleshooting third-party code (code not developed by Shopify, including code from experts and forums)

• Customizing or troubleshooting content added via the rich text editor

• Adding new fonts

• Editing images (including cropping, adjusting color profiles, removing backgrounds, etc.)

• Implementing changes that provide misleading or deceptive information to customers

• Custom translation services (including order printer and e-mail notification templates)

Preparing to contact support

Before reaching out to Shopify support, you should complete the following steps:

• Complete your initial store setup

• Make sure that your request isn't on the list of customizations that we don’t support

• See if a different theme might be a better fit for your business

• Explore the available customization options in the theme editor

If your store setup is complete and the customization you are looking for isn’t possible using the theme editor, then you can contact support to review the request.

After you contact our support team and outline your request, you can expect to receive a response within 2-4 business days.

Supported browsers

A theme's layout, browsing experience, and purchasing actions need to support the following browsers and releases:

Desktop browsers

• Safari - latest two releases for Mac

• Chrome - latest three releases for Mac and PC

• Firefox - latest three releases for Mac and PC

• Edge - latest two releases for PC

Mobile browsers

• Mobile Safari - latest two releases for iOS

• Chrome Mobile - latest three releases for Android and iOS

• Samsung Internet - latest two releases for Android

Webviews and other applications

Themes must support browsing and purchasing actions when rendered in webviews for the following applications:

• Instagram - latest release for Android and iOS

• Facebook - latest release for Android and iOS

• Pinterest - latest release for Android and iOS

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。