1.三線城市沒有A+物流計(jì)劃攬收商，郵寄時(shí)間長且運(yùn)費(fèi)貴，該怎么辦？

A+物流計(jì)劃所指定的攬收服務(wù)商目前籠罩的攬收城市達(dá)30+個(gè)，并將持續(xù)擴(kuò)展攬收規(guī)模。

對(duì)于攬收不便或尚未籠罩?jǐn)埵盏牡赜?，商戶可思考加入HUB中轉(zhuǎn)倉項(xiàng)目，作為A+物流計(jì)劃訂單的首公里物流計(jì)劃，以下降首公里物流成本并進(jìn)一步物流效力。歡迎查閱此HUB常見問題解答，了解HUB中轉(zhuǎn)倉項(xiàng)目標(biāo)詳情。

2.攬收商取走包裹后達(dá)到A+物流計(jì)劃倉庫時(shí)間較長，可能發(fā)生加收運(yùn)費(fèi)，我該怎么辦？

若運(yùn)單因超時(shí)送達(dá)A+物流計(jì)劃倉庫而發(fā)生了額外的延時(shí)到倉費(fèi)用，商戶可先自查其“訂單生成時(shí)間”與“第一條攬收軌跡”之間的時(shí)間差，若該時(shí)間差小于72小時(shí)，則商戶可在WishPost上申訴減免延時(shí)到倉費(fèi)。商戶可參考這份文章，以了解如何在WishPost中提交和物流相關(guān)的申訴。

3.我的產(chǎn)品是在海外做直發(fā)的，如果收到了它的A+物流計(jì)劃訂單怎么辦？

如果商戶的產(chǎn)品庫存在海外，但未參加WishExpress海外倉項(xiàng)目，在此情形下發(fā)生了A+物流計(jì)劃訂單，請(qǐng)盡快前往WishPost申訴工具頁面，在線提交申訴申請(qǐng)將該訂單從A+物流計(jì)劃中移除。商戶需重點(diǎn)擊申訴提交“頁面下方“templatedownload”下載更新模板并填寫相關(guān)訂單ID和說明海外倉原因。Wish的審核流程一般需要3-4個(gè)工作日，若審核通過，該訂單可從A+物流計(jì)劃中移除，繼而請(qǐng)重新直發(fā)該訂單。

wish商戶官網(wǎng)原文詳情：

1.Howtohandlehighself-deliverycostsandlongdeliverytimeinremoteareaswherenopickupcarriersareabletoreach？

Currently,theprogramsdesignatedpickupcarrierscanprovidepickupcoverageinmorethan30cities,andwillcontinuetoexpandcoverageareas.

Formerchantslocatedinareaswherethepickupcoverageisnotavailableornotcost-effective,youareadvisedtoleveragetheWishHUBProgram,afirst-milelogisticprogramaimingtodecreaseyourdeliverycostandimprovelogisticsefficiency.FordetailsabouttheHUBProgram,pleaserefertotheHUBProgramFAQ.

2.WhatifpickupcarriersdelivertheorderstotheAdvancedLogisticsProgramwarehousesaftertherequireddeliverytimeandthelatearrivalfeeofadditional50%oftheoriginalshippingfeeischarged？

Youcancheckifthetimeperiodfromwhentheorderisreleasedtowhenthefirstcarrierscanisrecordedislessthan72hours.Ifso,youmaydisputethelatearrivalfeeonWishPostforareductionorremission.MerchantsmayvisitthisFAQonhowtosubmitlogistics-relateddisputesinWishPost.

3.Whatifanorderofaproductfrommyoverseaswarehouseinventoryismarkedasan“AdvancedLogisticsProgram”order？

Ifaproductispartofamerchantsoverseaswarehouseinventory,butWishExpresshasntbeenenabledforthisproductyet,relevantordersforthisproductwillbemarkedasAdvancedLogisticsProgramorders.Inthiscase,pleasenavigatetoWishPost>theDisputeToolkitspage,andsubmitanonlinedisputeassoonaspossibleinordertoremovethisorderfromtheAdvancedLogisticsProgram.Onthe“SubmitDispute”page,pleaseclick“templatedownload”todownloadthelatesttemplateandfillintherelevantOrderIDandreason(s)forremovalfromtheprogram.Wishwillreviewandprocessyourrequestwithin3-4businessdays.Ifapproved,theorderwillberemovedfromtheAdvancedLogisticsProgram,andyoumaydirectly shiprelatedorderstocustomersafterward.

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